Refund & Return Policy

REFUND & RETURN POLICY

Millet Chef strives to deliver the best quality products and customer service. Please review our Refund & Return Policy carefully. By purchasing from https://milletchef.com/shop/, you acknowledge and accept these terms.

1. ELIGIBILITY FOR RETURN/REFUND

• Returns are accepted only for products:
  • Delivered in a damaged or defective condition.
  • Passed their expiration date at the time of delivery.
  • Incorrectly shipped (wrong product delivered).
• Returns are not accepted for perishable food items delivered in good condition, or for change-of-mind requests.

2. TIMEFRAME FOR RAISING A REQUEST

• You must notify us of any damage, defect, or incorrect delivery within 48 hours of order delivery. Requests beyond this period will not be accepted.

3. HOW TO INITIATE A RETURN OR REFUND

• Email us at support@milletchef.com with your order number, a description of the issue, and clear photographs of the product and its packaging.
• Provide all required details promptly to facilitate timely resolution.

4. PROCESS FOR RETURNS

• Once your request is reviewed and approved, we will arrange for product pick-up or guide you on return shipping.
• The product must be:
  • Unused and in its original condition.
  • In its original packaging, along with all tags, bills, and accessories.
  • For issues related to damage on receipt, unopened packets must be returned.

5. REFUND MODE & TIMELINE

• If your return is approved:
  • You may receive a full refund to your original payment method or store credit, as per your preference.
  • Refunds are processed within 7–10 business days from approval.
  • Replacement, if selected and available, will be dispatched post-approval.
• For prepaid orders:
  • Refunds are credited to the same account/card used for payment.
• Shipping fees are refunded only if the return is due to Millet Chef’s error (damaged, expired, or wrong product shipped).

6. CANCELLATIONS

• Orders may be cancelled before dispatch by contacting our support team.
• If you wish to cancel after dispatch, cancellation cannot be guaranteed. If accepted, refunds will be processed minus applicable shipping charges.
• No cancellations are entertained for perishable items once dispatched.

7. EXCEPTIONS & CLARIFICATIONS

• Returns are not accepted for products without their original packaging, products that have been partially consumed/used, or requests made after 48 hours of delivery.
• Sale items and promotional products are generally non-returnable and non-refundable unless proven damaged or defective on receipt.
• All refunds and returns are subject to inspection and approval by Millet Chef.

8. LEGAL RIGHTS

• This policy aligns with the Consumer Protection Act, 2019 and e-commerce regulations of India. Consumers are entitled to redress for receipt of defective, expired, or misrepresented products.

For all refund/return questions or to initiate a request,
Contact: support@milletchef.com or +91 9951 22 5588